Privacy policy

The protection of your data and your rights in law are important to us. This privacy policy explains how we may collect, store, and use your personal information to provide our goods and services.

About Us
Moondance Photography Ltd. (trading as Echoes Portrait Photography) is a company registered in England and Wales registration number 13761367 with its registered office at 61 Bridge Street, Kington, HR5 3DJ.

Lawful Basis
The lawful basis upon which we rely for processing personal information is that we have a legitimate interest in doing so.

The Types of Personal Information We Collect
We may collect and process the following personal information:

  • Names, addresses, telephone numbers and email addresses.
  • Details of social media accounts and profiles.
  • Demographic information such as postcodes, birthdates, interests, and occupations.
  • Website usage data.
  • Information relevant to customer enquiries.
  • Information relevant to hiring and working with models, make-up artists, hairdressers, technicians, and other contractors and third parties.
  • Information pertaining to any special offers and competitions.
  • Photographic images.
  • Financial information, to accept and process payments including credit and debit card information.

What Do We Do with Personal Information?
We may use personal information to:

  • Provide information about the goods and services we offer.
  • Deliver our products and services to a high standard.
  • Manage relationships with customers, for example, to respond to enquiries, promote our services, send offers, and make bookings.
  • Manage relationships with third-party suppliers and contractors.
  • Receive and process payment for our services.
  • Collect information to understand how visitors use our websites and to present timely, relevant information to them.
  • Seek feedback from customers and make changes and improvements to our services, products, website, social media, and marketing material.
  • Maintain our own internal records.

How We Get the Personal Information
Most of the personal information we process is given to us directly by customers. In some instances, we may receive information from third parties, for example, an introduction to a new customer from a friend or relative of that customer, or from third-party suppliers of prospective customer lists.

Sharing Personal Information
We may share personal information with contractors and third parties that help us to provide our goods and services, for example, delivery and courier companies, print and frame suppliers, and payment processing providers.

Where We Process Personal Information
We may process personal information at our registered offices, at other premises from which we may operate from time to time and at the sites of any data processors and third parties appointed by us.

Where We Store Personal Information
Information will be stored securely on electronic media either at our registered offices, at other premises from which we may operate from time to time, and on secure cloud-based servers.

Security
Unauthorised access to personal information is prevented by a range of measures including strong passwords for electronic devices. Hard copies, though very rarely used, are kept in locked storage containers with restricted access.
Personal data is transferred via appropriate secure methods, including secure file transfer services.

Retention Of Personal Information
Personal information is retained for up to five years following the last purchase of goods or services. We do this because people may request copies of their photographs a long time after they were first taken.

Data Protection Rights
Data protection law and regulation gives you many rights, including the rights to:

  • Ask for copies of the personal information which we hold about you.
  • Ask us to rectify personal information you think is inaccurate and to complete information you think is incomplete.
  • Ask us to erase your personal information in certain circumstances.
  • Ask us to restrict the processing of your personal information in certain circumstances.
  • Object to the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we will respond within a maximum of one month, and usually much sooner.
We take seriously our responsibility for protecting information and to prevent unauthorised requests we may ask for proof of identity.

If You Wish to Make a Complaint
If you have any concerns about our use of your personal information, you can make a complaint to us at Moondance Photography Ltd. at our registered office or on privacy@moondancephotography.co.uk
You can also complain to the Information Commissioner if you are unhappy with how we have used your data. The address is:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
Telephone: 0303 123 1113
https://www.ico.org.uk